Cookies Policy


Cookies are small pieces of information that are stored by your browser on your computer's hard drive, and enable GRANCARIBEHOTELS.COM to provide features such as remembering your address, so that you don't have to re-enter it each time you book with us (this service is opt-in). Cookies can be deleted from your hard drive if you wish. Most web browsers automatically accept cookies, but you can change your browser settings to prevent that. Even without a cookie, you can use most of the features on the web site. Our cookies do not contain any personal identification information.


GRANCARIBEHOTELS.COM does not sell, trade, or rent your personal information to others. We never disclose information about a passenger to any other person or organization without your consent unless there is an emergency situation that requires it or we are legally required to do so. GRANCARIBEHOTELS.COM reserves the right to pass your information on to trustworthy third parties that we use for the provision of certain services, for instance, those allowing GRANCARIBEHOTELS.COM customers to book hotels, flights and car hire services quickly and easily by transferring details from the GRANCARIBEHOTELS.COM booking form to our partners' booking forms. GRANCARIBEHOTELS.COM may provide aggregate statistics about our customers, sales, traffic patterns, and related site information to reputable third-party vendors, but these statistics will include no personal identification information.


By using GRANCARIBEHOTELS.COM web sites, you consent to the collection and use of this information by GRANCARIBEHOTELS.COM in the ways described above. If you have any further questions about our privacy policy or its implementation, please contact us. If we decide to change our privacy policy, we will post those changes on this page so that you are always aware of what information we collect, how we use it and in what circumstances we disclose it.

Nombre de la cookie Tipo Proveedor Finalidad de la cookie Descripción
httSessionCookie_XXX Obligatorias Internas Navegación Cookie necesaria para tener identificada la sesión de navegación del usuario
SESSION Obligatorias Internas Navegación Cookie necesaria para tener identificada la sesión del usuario en la web
customLang Obligatorias Internas Navegación Se utiliza para mostrar el contenido en el idioma seleccionado por el usuario
selectedCustomLang Obligatorias Internas Navegación Se utiliza para mostrar el contenido en el idioma seleccionado por el usuario
currencyCountry Obligatorias Internas Navegación Permite mostrar los importes en distintas divisas
gaCampaign Obligatorias Internas Analítica Identifica la campaña
gaAffiliate Obligatorias Internas Analítica Identifica al afiliado
gaSource Obligatorias Internas Analítica Identifica la fuente
gaMedium Obligatorias Internas Analítica Identifica el medio
shownLeaveMessage Obligatorias Internas Navegación Sirve para mostrar una sola vez un mensaje antes de abandonar la web durante el proceso de reserva
welcomeMessage Obligatorias Internas Navegación Muestra un mensaje la primera vez que se accede a la web
didYouKnow Obligatorias Internas Navegación Muestra un mensaje la primera vez que se accede a la web
metasearcherFlag Obligatorias Internas Analítica Mantiene la información de un metabuscador
_gat_eccomerce Obligatorias Internas Analítica Análitica propia del motor de reserva para identificar la venta y controlar errores
_ga Analítica Google Analytics Analítica Se usa para distinguir a los usuarios
_gid Analítica Google Analytics Analítica Se usa para distinguir a los usuarios
_gcl_au Analítica Google AdSense Analítica Utilizado por Google AdSense para experimentar con la eficiencia publicitaria en los sitios web que utilizan sus servicios
_gat Analítica Google Analytics Analítica Se usa para diferenciar entre los diferentes objetos de seguimiento creados en la sesión. La cookie se crea al cargar la librería javascript y no existe una versión previa de la cookie _gat. La cookie se actualiza cada vez que envía los datos a Google Analytics
TawkConnectionTime Analítica Analítica Identifica el usuario que ha iniciado sesión para ofrecerle asistencia online
_hjid Analítica Hotjar Analítica Cookie de sesión
_hjIncludedInSample Analítica Hotjar Analítica Cookie para saber si el usuario pasará por el filtro
_hjSessionTooLarge Analítica Hotjar Analítica Cookie de control de sesión
pf-api-key Analítica Qubit Analítica Esta cookie se utiliza para la identificación del usuario durante la sesión
pf-ticket-id Analítica Qubit Analítica Esta cookie se utiliza para la identificación del usuario durante la sesión
triptease-identity-data Analítica Triptease Analítica Esta cookie identifica el ID del usuario
tt-domain-user-id Analítica Triptease Analítica Esta cookie identifica el ID del usuario
_dc_gtm Analítica Google Tag Manager Analítica  
_fbp Comerciales Facebook Comercial Utilizada por Facebook para proporcionar una serie de productos publicitarios como pujas en tiempo real de terceros anunciantes
  Comerciales Affilired Comercial  
  Comerciales T2O Comercial  
__ssid Comerciales VE Interactive Comercial  

Conditions of Reservation


This website is operated by GRANCARIBEHOTELS.COM depending on the chosen product. GRANCARIBEHOTELS.COM and our affiliates offer you our products and services under the following Terms and Conditions. You must please read the Terms and Conditions before using our website for bookings. By making a reservation, you hereby accept the Terms and Conditions. You should not use the website in any way if you do not agree with these Terms and Conditions.


Once you have made your reservation, the payment will be deducted from your credit card and you will receive email confirmation of the transaction from us. We accept the following debit or credit cards: VISA and MasterCard. Customers with bank accounts outside of Europe could be subject to additional charges for these transactions. Consult your bank for more information.


If you consider that the services offered don’t comply with the agreement between yourself and GRANCARIBEHOTELS.COM, or in the case of objections or situations which prevent the normal development of services, you must immediately notify our local representative or our main office in Havana. Our contact details are available in the documents and reservation confirmation messages. The absence of this immediate notification will limit GRANCARIBEHOTELS.COM in the search for a resolution. However, if after having contacted our local representative or our central Havana office, a resolution is not found, you may make a written complaint within 7 days following the end of the service in question. The ability to secure a conclusion to the matter will depend on the definitions and terms of the service provider (hotels, car rental agencies, airlines, etc.)


Refunds will only be made back to the credit card used for your reservation. If for some reason the refund must be made by bank transfer, we will deduct any bank charges associated with this transfer from the refund owed to you. Our aim is to organize the refund within 72 hours after having offered you a resolution to your claim. Although we strive to guarantee the availability of reserved services, on occasion, errors may occur. Once we realize there is an error, we will do all that is reasonably possible to inform you during the 48 hours before your reservation begins. We reserve the right to cancel your reservation and reimburse you the total amount paid, at no extra charge to you.


Below you will find specific conditions related to hotel reservations managed by GRANCARIBEHOTELS.COM.

Accommodation and Prices

Hotels will offer accommodation to the person whose name appears in the reservation and to the exact number of accompanying persons included in the reservation for each room. The principal traveler must be present during the check-in, and all the guests must present a valid passport. Rooms are generally available from 4pm on the day of arrival and check out is no later than noon (midday), on the day of departure. Normally, rooms feature one or two beds. Additional beds cannot be guaranteed, therefore the maximum occupancy implies that guests will share the available beds, unless the hotel in question is able to offer additional beds on check-in.

Policy regarding children

Prices for children will be confirmed during the online reservation process. Normally, child discounts apply for those children aged between 2 and 12 years’ old, and only when they share the room with two adults. The majority of the rooms do not have space for an additional bed for children, and therefore, the maximum capacity is one adult and one child. Children aged between 2 and 12 years of age, who share a room with one adult, must be listed in the reservation specifying the ages of the children. Children of 13 or more years of age at the time of the stay, must be listed in the reservation as adults; otherwise it will be charged directly at the hotel reception.

Payment and Cancellation policy

The following cancellation policy applies once you have paid for your reservation:
- Special Terms of cancellation apply for stays during December 22 to January 4:
- If you cancel your reservation 31 days before your planned arrival date we will reimburse you with the total sum of monies paid, less an administrative charge equivalent to 3% of this sum; a minimum fee of 15 euros applies. If you cancel your reservation between 30 and 15 days before your planned arrival date, we will reimburse you with 50% of the total monies paid. If you cancel your reservation within the 14 days before your planned arrival date, there is no reimbursement: The penalty is 100%.
- During the rest of the year, the following terms apply:
- If you cancel more than 15 days prior to your check-in date, we will reimburse you 100% of the money paid, less an administrative charge equivalent to 3% of this sum; a minimum fee of 15 euros applies.
- If you cancel your reservation between 15 and 4 days prior to your planned arrival date, we will reimburse you with 50% of the total money paid.
- If you cancel your reservation within 3 days prior to your check-in date, or if you do not check-in on your arrival date (a no show), we will not reimburse any money: the penalty is 100%. - Unforeseen departures that have not been previously negotiated with the hotel will be penalized by charging 100% of the amount paid for that service.

* Important note: In addition to these general cancellation policies, there are specific policies of certain providers that define penalties up to 100% even in the event of changes the service. These specific policies invalidate the general policies described above; therefore, we ask you to carefully review the conditions of each rate. This will allow you to select the desired rate.


You agree to be subject to the following obligations, including and without limitation: You assume financial responsibility for all the transactions made in your name or your account.
For any purchase, you must be at least 18 years’ old and to be able to make the purchase for personal use and have the legal capacity to make the transaction. You guarantee that all the information you submit is true and exact.
To submit incorrect credit card information, or an incorrect billing address for credit cards, or an incorrect amount to be debited could result in delays in the sending of your travel documents and an increase in price. Please ensure that the information you submit corresponds to that which appears on your bill from your credit card. We also reserve the right to cancel your reservation after your transmission if the payment is not forthcoming, or if you submit incorrect information about the ownership of the card. You may not modify, copy, transmit, distribute, sell, exhibit, sublicense, nor reproduce the website nor its contents in any way, except in case of the need to make copies for your personal use, and without commercial intent. The information and/or prices that are shown on the website are updated on occasion, and therefore, may have varied by the time you come to make your reservation for your vacation, or make your plans. Unfortunately, although we make every effort to ensure the accuracy of all this information and prices, sometimes errors are made. However, you must ensure that you revise all details of your vacation or trip that you select (including the prices) at the moment of making the reservation.
The website is offered in the state and availability at the moment of access. We do not accept any responsibility related to your ability to access or use the website in any moment, nor in the case of any interruption to your access or use, nor in any errors made when making a transaction. We guarantee that the Site is free from information viruses and other properties that may cause loss or damage.

For clients who are subject to U.S. jurisdiction

For clients who are subject to U.S. jurisdiction, you may still book individual services, under one of the below 12 categories of authorized travel, provided you sign a Certification to Travel (to be completed during our online reservation process) and have evidence that your travel is consistent with this Certification. The categories of authorized travel are:
• Family Visits
• People-to-people tours under the auspices of a U.S. organization (the name of such organization must be supplied in your Certification to Travel)
• Professional Research and Professional Meetings
• Public performances, clinics, workshops, athletic and other competitions and exhibitions
• Educational Activities, other than individual people-to-people travel
• Journalistic Activity
• Religious Activities
• Support for the Cuban People
• Humanitarian Projects
• Activities for private foundations or research or educational institutes
• Official business of the U.S. Government, foreign government, and certain intergovernmental organizations
• Exportation, importation, or transmission of information or informational materials and exportation of BIS Authorized or Licensed Goods

GRANCARIBEHOTELS.COM, nor any of their employees, shareholders, subsidiaries, affiliates, divisions, distributors, parents, agents, officers, directors, successors, representatives and assigns assume responsibility of any type if you do not comply with the above OFAC requirements. GRANCARIBEHOTELS.COM, nor any of their employees, shareholders, subsidiaries, affiliates, divisions, distributors, parents, agents, officers, directors, successors, representatives and assigns will be responsible for any fine or demand made by the Treasury Department of the United States of America resulting from your trip to Cuba.

Information about all of these General Licenses, and their requirements, can be found on the website for the U.S. Treasury Department’s Office of Foreign Assets Control (OFAC), OFAC is responsible for administering the U.S. regulations concerning Cuba.


You are totally responsible for the content sent to our sites, especially, but not limited to, your comments about the products or commercial services. It is totally prohibited to send or transmit to our sites (i) any threatening, defamatory, obscene, pornographic information or other material or content that violates advertising rights and/or privacy rights or that violates any law; (ii) any material or commercial content, including but not limited to, the solicitation of funds, advertising or marketing of any product or service; and (iii) any material or content that infringes, misappropriates or violates any copyright, trademark, patent right or any other proprietary right of any third party. You are fully responsible for any damages resulting from any violation of these restrictions, or any other harm resulting from your sending content to our sites.
You acknowledge that GRANCARIBEHOTELS.COM can exercise its rights (eg, publish, delete) any content received from you, without you being notified of our actions.


We operate both as an intermediary agency and as a supplier. This means that where we act as an intermediary agency we are a public agent for third party suppliers such as tour operators, hotels, car rental companies, carriers, airlines etc. This means that the contract for the product is between you and the supplier. However, we assume liability to you, if we have been negligent; we have misrepresented important information, or have been in breach of any other relevant law.


There will be no contract between you and GRANCARIBEHOTELS.COM nor its affiliates, for the sale made to you of any product unless GRANCARIBEHOTELS.COM accepts your reservation via email confirming your reservation and communicates to you a unique confirmation code. Acceptance will be deemed complete and will be deemed effectively communicated to you, for all purposes, at the time that GRANCARIBEHOTELS.COM sends you the email, regardless of whether you receive it or not.


GRANCARIBEHOTELS.COM and its suppliers have taken reasonable care to ensure that the content of the Website, including all hotels, flights, airlines, vehicle rental information and other information is accurate. GRANCARIBEHOTELS.COM publishes such information in good faith. No warranties or promises are made and/or statements of any kind, either express or implied, regarding the accuracy of any information contained in this site or its nature, quality, reliability, or any other service offered by us or our name, and we do not undertake to update this information. You use this Site at your own risk. All general information provided by this site is provided for guidance purposes only and is subject to change at any time. We recommend checking with the destination, your embassy, or tourist office to confirm that these guidelines are updated. In particular, with respect to visa and passport requirements, GRANCARIBEHOTELS.COM does not guarantee the shipment of any passenger whose passport is not valid, or who does not comply with the visa requirements of the destination, nor guarantees the effect on vehicle hire or other vehicles on customers who do not have a valid driver's license or other necessary documentation.


GRANCARIBEHOTELS.COM makes every effort to ensure that the information you exchange with us online, including personal data and information from your credit card, be treated with all possible security to protect the information sent from your browser to our systems.


Any software made available for download from this Website ("Software") is copyrighted by GRANCARIBEHOTELS.COM and its Affiliates, and/or our respective suppliers.
The use you make of such Software is governed by the final consumer license agreement, if there is one, which accompanies, or is included in the Software (License Agreement). You may not install or use any Software that is accompanied by, or includes a License Agreement, unless you first accept the terms of the License Agreement. In the case of any Software made available to download from this Website without a License Agreement, we will give you, the user, a limited, personal, non-transferable license to use the Software on display or other type of use of this Website in accordance with these terms and conditions, and for no other purpose.


Under no circumstances shall GRANCARIBEHOTELS.COM or its subsidiaries or partners be liable for any delays, accidents, losses, changes of schedules, damages (whether direct, indirect, punitive, incidental, special, significant, or otherwise) because of, or in any way related to, the use of, or inability to use, this website, or any other information, software, products or services obtained through or otherwise linked to this Website, in each case regardless of whether such damages are based on contract, violation, strict liability or other theories of liability.


Our website contains links to websites operated by third parties outside GRANCARIBEHOTELS.COM These hyperlinks are provided for your reference and convenience. GRANCARIBEHOTELS.COM does not own or control the content of such Websites and is not responsible for their content or for the uses you make of them. GRANCARIBEHOTELS.COM does not identify with the content of any such Websites. The inclusion of links to such websites on our websites does not imply any endorsement of the content of those websites or any control over them or their operators by GRANCARIBEHOTELS.COM


You communicate electronically with GRANCARIBEHOTELS.COM when you access our sites or when you send us emails. You consent to receive messages from electronically and by fax. We will contact you by posting notices on this site, or by email or fax. You agree that all notices, disclosures, agreements and other communications that we provide electronically or by fax satisfy any legal requirements that communications be in writing.


The information, products and services on this Website may have inaccuracies or typographical errors. Changes are made periodically to the information presented on this website, and GRANCARIBEHOTELS.COM, its affiliates and/or its respective suppliers may improve and/or make changes to this Website at any time.

GRANCARIBEHOTELS.COM, its affiliates, and/or its respective suppliers do not announce the suitability of information, products and services included on this website for any purpose. All such information, products and services are provided without warranty of any kind. GRANCARIBEHOTELS.COM, its affiliates, and/or its respective suppliers make, therefore, disclaimer of warranties and conditions with regard to this information, products and/or services, including all subsequent warranties and conditions of marketing, fitness for a particular purpose, ownership and non-violation.
Under no circumstances is GRANCARIBEHOTELS.COM, its affiliates, and/or its respective suppliers liable for any direct, indirect, punitive, secondary, special or significant damage, motivated by, or somehow related to, the use of this website, or delays or inability to use this website, or any information, products or services obtained through this website, or otherwise motivated by using this web site, whether based on contract, breach, strict liability or otherwise, even if GRANCARIBEHOTELS.COM, its affiliates, and/or its respective suppliers have been informed about the possibility of damages. Carriers, airlines, hotels, car rental companies and other providers that offer travel services, or otherwise, on this Website are independent contractors and not agents or employees of GRANCARIBEHOTELS.COM is not responsible for acts, errors, omissions, declarations, warranties, breaches or negligence by any such supplier or for any personal injury, death, property damage, or other damages or expenses by these motives. GRANCARIBEHOTELS.COM and the affiliates of GRANCARIBEHOTELS.COM are not responsible and will not return money in case of delay, cancellation, overbooking, strike, force majeure or other causes beyond their direct control, and will not be responsible for any additional expenses, omissions, delays, rerouting or other acts of government or other authority.




Data Protection

Gran Caribe es un grupo hotelero que opera hoteles 4 y 5 estrellas por toda la isla de Cuba. Para reservaciones e informaciones de hoteles en Cuba, visite los enlaces en nuestro sitio web. Deseamos que disfrute nuestra selección de hoteles en Cuba.

Datos identificativos

Nombre: Grupo Empresarial Hotelero Gran Caribe S.A.
Dirección: Avenida Séptima no. 4210, entre 42 y 44
Municipio: Playa
Provincia: Ciudad de La Habana.
Teléfono: +53 7 204 0578 Ext: 105


Este sitio web es operado por GRANCARIBELHOTELS.COM. Estamos comprometidos con la protección de su privacidad, y nos tomamos muy en serio la responsabilidad que implica el manejo de forma segura de la información de nuestros clientes. Esta Política explica cómo manejamos la información de nuestros clientes y cómo protegemos su privacidad.


Al suscribirse al servicio de notificaciones por correo electrónico de GRANCARIBEHOTELS.COM, le enviaremos nuestras últimas noticias e informaciones con relación a ofertas especiales. Por ejemplo, con frecuencia le avisaremos de nuestras fantásticas promociones, para que pueda ser de los primeros en reservar a precio de ganga. Usted deberá suministrarnos su nombre y dirección de correo electrónico si decide subscribirse a este servicio. Puede cancelar su subscripción en cualquier momento, mediante el envío a nosotros de un correo electrónico.


Cuando usted se une a una competencia o cualquier otra oferta promocional de GRANCARIBEHOTELS.COM, podríamos solicitar su nombre, dirección postal y dirección de correo electrónico a fin de administrar los resultados de la competencia y notificar a los ganadores. Ocasionalmente podríamos pedirle enviar por correo electrónico su opinión sobre un tema específico, and podríamos publicar una selección de esos comentarios en nuestros sitios web. Sin embargo, no lo haremos si usted nos informa que no desea que lo hagamos.


Utilizamos software de traceo para monitorear el tráfico de usuarios y la utilización de nuestros sitios, a fin de realizar mejoras al diseño de los mismos para satisfacer las demandas de nuestros clientes. Este software no nos permite capturar alguna información de identificación personal de los usuarios.


Cuando usted reserva con nosotros, utilizamos un Software de Servidor Seguro (versión SSL), el cual encripta toda la información introducida por usted antes de ser enviada a nosotros. En adición a esto, y en concordancia con todas las leyes aplicables sobre protección de datos y confidencialidad de la información recibida de los clientes, seguimos estrictos procedimientos de seguridad para el almacenamiento y manejo de dicha información. Como resultado de nuestras medidas de seguridad, ocasionalmente podremos solicitarle pruebas de su identidad antes de mostrarle información sensible.